Access Policy
1. Purpose
At Navia Therapy, we believe that individuals should have clear and easy access to their personal information and health-related data. This Access Policy outlines how users, providers, and partners can view, request, and manage the information that Navia stores or processes on their behalf.
2. Scope
This policy applies to all personal information collected or processed by Navia Therapy, including:
- Account details and preferences
- Provider directory listings and profiles
- Communication data submitted through our platform
- Any health- or therapy-related information shared for connection or scheduling purposes
It applies to all users of Navia's services, including patients, providers, and visitors to our website.
3. Your Right of Access
You have the right to:
- Request access to the personal information Navia holds about you
- Request corrections to inaccurate or incomplete data
- Request deletion of your data where permitted by law
- Request an export of your data in a structured, commonly used format
4. How to Make an Access Request
To request access, correction, or deletion of your personal information, please contact us at:
Please include:
- Your full name and email address associated with your account
- A clear description of your request (access, correction, deletion, export, etc.)
- Any relevant URLs or context
We will verify your identity before fulfilling your request to protect your privacy and comply with applicable laws.
5. Response Time
We will acknowledge your request within 10 business days and aim to fulfill it within 30 days, unless a longer period is required by law. If additional time is needed, we will notify you with the reason and expected completion date.
6. Limits to Access
In some cases, we may be unable to provide access if doing so would:
- Compromise another person's privacy or rights
- Interfere with ongoing legal or regulatory obligations
- Exceed what is permitted under HIPAA or other applicable privacy laws
If we deny your request, we will provide a written explanation unless prohibited by law.
7. Provider & Partner Access
- Providers listed on Navia Therapy may have access to certain data (such as messages or inquiries from potential clients) necessary to operate their practice.
- Navia Therapy requires all providers and partners to handle such data in accordance with privacy, confidentiality, and security standards.
8. Questions or Concerns
If you have questions about this policy or how to access your information, contact our Privacy Team at: